Sundayou Guqin Warranty Services
We understand the value you place on an instrument meant to last generations. Whether you're a private collector or an institutional purchaser, we offer comprehensive warranty coverage for long-term peace of mind on your investment.
Choose Your Warranty Plan
Select from multiple warranty options tailored to your usage and needs
- 5-year material & craftsmanship warranty
- Lifetime basic consultation
- Standard repair response time
- Domestic shipping support
- Online diagnostics
- 5-year comprehensive warranty
- Lifetime maintenance & care
- Priority repair access
- International shipping support
- Annual professional tuning
- Emergency technical support
- Loaner instrument during repairs
- Bulk purchase exclusive plans
- On-site technician training
- Preventive maintenance schedule
- 24/7 emergency support
- Annual maintenance reports
- Loaner instrument management
- Contract management services
Comprehensive Coverage, Zero Worries
Our warranty covers common issues encountered in guqin use
Tone & Sound Quality
Soundboard cracks, resonance abnormalities, string height changes affecting playability
Material Integrity
Natural wood cracking, warping, lacquer peeling and related material issues
Craftsmanship
Mortise & tenon joint loosening, accessory detachment, inlay damage from craftsmanship defects
Environmental Adaptation
Adjustments & repairs for common issues caused by temperature/humidity fluctuations
Customer Experiences
Hear authentic feedback about our warranty services
John Anderson
San Francisco, USA | Private Collector
"My guqin developed a minor crack after shipping. Sundayou's global warranty service pleasantly surprised me. They provided prepaid international shipping labels with full tracking, and my instrument returned in perfect condition after 3 weeks, sounding even better than before."
Singapore Art Academy
Music College | 30 Teaching Instruments
"As an educational institution, our guqins see frequent use. Sundayou's institutional plan with on-site technician training and annual maintenance has significantly reduced our upkeep costs while providing students with a better learning experience."
Kyoto Cultural Hall
Museum | Exhibition Instruments
"Our exhibition guqins require special environmental controls. Sundayou not only provided expert maintenance guidance but also sends technicians regularly for preventive maintenance, ensuring our precious exhibits remain in optimal condition."
Simple & Transparent Repair Process
Four steps to complete repair, fully trackable
Online Submission
Submit repair request via website/email with photos and description
Diagnosis & Assessment
Technical team provides diagnosis report and repair plan within 24 hours
Shipping Arrangements
Prepaid shipping labels and professional packaging guidance (international clients)
Repair & Return
Professional repair followed by secure return with report and care recommendations
Exclusive Institutional Services
Tailored warranty plans for educational institutions, cultural centers, and businesses
Annual Maintenance Contract
Fixed annual fee covering year-round maintenance, tuning, and emergency repairs
On-site Technician Training
Train your staff in daily maintenance and basic repairs
Maintenance Data Reports
Quarterly and annual maintenance reports for optimized instrument management
Loaner Instrument Management
Provision and management of loaner instruments during repairs
Start Your Warranty Service
Whether you're an individual buyer or institutional client, we have the right warranty plan for you. Protect your investment and ensure your guqin lasts for generations.
Important Disclaimer
- Warranty excludes intentional damage, accidents, misuse, or unauthorized repairs
- Normal wear and tear (minor surface scratches, string replacement) not covered
- Original purchase proof and product serial number required
- International warranty may be subject to local laws and regulations
- Institutional plans require formal service contract
- Specific terms subject to final signed warranty agreement
* Content last updated January . Sundayou reserves the right to modify warranty policies without prior notice.