Sundayou Guqin Warranty Services

We understand the value you place on an instrument meant to last generations. Whether you're a private collector or an institutional purchaser, we offer comprehensive warranty coverage for long-term peace of mind on your investment.

5 Years
Standard Warranty
98.7%
Repair Satisfaction
24h
Response Time
50+
Global Service Points

Choose Your Warranty Plan

Select from multiple warranty options tailored to your usage and needs

Standard Warranty
5-Year Coverage
Free
  • 5-year material & craftsmanship warranty
  • Lifetime basic consultation
  • Standard repair response time
  • Domestic shipping support
  • Online diagnostics
Institutional Plan
Custom Solutions
Custom Quote
  • Bulk purchase exclusive plans
  • On-site technician training
  • Preventive maintenance schedule
  • 24/7 emergency support
  • Annual maintenance reports
  • Loaner instrument management
  • Contract management services

Comprehensive Coverage, Zero Worries

Our warranty covers common issues encountered in guqin use

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Tone & Sound Quality

Soundboard cracks, resonance abnormalities, string height changes affecting playability

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Material Integrity

Natural wood cracking, warping, lacquer peeling and related material issues

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Craftsmanship

Mortise & tenon joint loosening, accessory detachment, inlay damage from craftsmanship defects

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Environmental Adaptation

Adjustments & repairs for common issues caused by temperature/humidity fluctuations

Customer Experiences

Hear authentic feedback about our warranty services

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John Anderson

San Francisco, USA | Private Collector

"My guqin developed a minor crack after shipping. Sundayou's global warranty service pleasantly surprised me. They provided prepaid international shipping labels with full tracking, and my instrument returned in perfect condition after 3 weeks, sounding even better than before."
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Singapore Art Academy

Music College | 30 Teaching Instruments

"As an educational institution, our guqins see frequent use. Sundayou's institutional plan with on-site technician training and annual maintenance has significantly reduced our upkeep costs while providing students with a better learning experience."
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Kyoto Cultural Hall

Museum | Exhibition Instruments

"Our exhibition guqins require special environmental controls. Sundayou not only provided expert maintenance guidance but also sends technicians regularly for preventive maintenance, ensuring our precious exhibits remain in optimal condition."

Simple & Transparent Repair Process

Four steps to complete repair, fully trackable

1

Online Submission

Submit repair request via website/email with photos and description

2

Diagnosis & Assessment

Technical team provides diagnosis report and repair plan within 24 hours

3

Shipping Arrangements

Prepaid shipping labels and professional packaging guidance (international clients)

4

Repair & Return

Professional repair followed by secure return with report and care recommendations

Exclusive Institutional Services

Tailored warranty plans for educational institutions, cultural centers, and businesses

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Annual Maintenance Contract

Fixed annual fee covering year-round maintenance, tuning, and emergency repairs

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On-site Technician Training

Train your staff in daily maintenance and basic repairs

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Maintenance Data Reports

Quarterly and annual maintenance reports for optimized instrument management

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Loaner Instrument Management

Provision and management of loaner instruments during repairs

Start Your Warranty Service

Whether you're an individual buyer or institutional client, we have the right warranty plan for you. Protect your investment and ensure your guqin lasts for generations.

Important Disclaimer

  • Warranty excludes intentional damage, accidents, misuse, or unauthorized repairs
  • Normal wear and tear (minor surface scratches, string replacement) not covered
  • Original purchase proof and product serial number required
  • International warranty may be subject to local laws and regulations
  • Institutional plans require formal service contract
  • Specific terms subject to final signed warranty agreement

* Content last updated January . Sundayou reserves the right to modify warranty policies without prior notice.